Refund and Return Policy

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At DivaFits, we want our customers to feel confident and satisfied with every purchase. We carefully curate our collections to ensure the highest standards of style, comfort, and quality. However, we understand that sometimes an item may not meet your expectations or circumstances may change. This Refund and Return Policy (“Policy”) explains the conditions, timelines, and procedures for requesting refunds, returns, exchanges, or cancellations.

By purchasing from DivaFits, you acknowledge and agree to the terms described below.

1. Purpose of This Policy

  • To provide customers with clear and transparent guidelines on returns and refunds.
  • To comply with applicable consumer protection laws in your jurisdiction.
  • To create a fair balance between customer satisfaction and business sustainability.

This Policy applies to all orders placed via DivaFits’ official website, mobile app, or authorized resellers.

2. Eligibility for Returns and Refunds

A product may qualify for a return, refund, or exchange if:

  1. It was purchased directly from DivaFits.
  2. The return request is initiated within the allowable window (see Section 3).
  3. The item is unworn, unused, unwashed, undamaged, and returned in original packaging with all tags intact.
  4. A valid proof of purchase (invoice, receipt, or order confirmation) is presented.
  5. The product is not part of the non-returnable/exempt categories (see Section 9).

DivaFits reserves the right to reject return/refund requests that do not meet these conditions.

3. Return Window

  • Clothing & Apparel: Returnable within 10 days of delivery if in original condition.
  • Footwear: Returnable within 7–10 days, provided soles are unmarked and items are unworn.
  • Accessories & Fashion Items: Returnable within 10 days, provided packaging and tags are intact.
  • Electronics or Wearable Tech (if applicable): Returnable within 7 days only if defective or malfunctioning.
  • Damaged/Incorrect Items: Must be reported within 48 hours of delivery.
  • Sale/Discounted Items: May have different return conditions, clearly stated on the product page.

4. Non-Returnable / Non-Refundable Products

Certain products are not eligible for refunds or returns, including:

  1. Intimates, lingerie, undergarments, and swimwear (for hygiene reasons).
  2. Beauty products, cosmetics, and skincare items.
  3. Personalized, custom-made, or altered products.
  4. Digital gift cards or e-vouchers.
  5. Perishable items (if applicable).
  6. “Final Sale” or clearance items marked as non-returnable.

5. Return and Refund Process

To initiate a return:

  1. Log into your DivaFits account and visit the “My Orders” section.
  2. Select the product to return and submit a request with a valid reason.
  3. Attach supporting photos (if damaged/defective).
  4. DivaFits will review and issue a Return Authorization (RA) if approved.
  5. Securely pack the product in its original packaging, including invoice and accessories.
  6. Ship the item using our courier service (pickup may be arranged depending on your location).

Verification and Approval:

  • Once the returned item reaches DivaFits, our quality control team will inspect it.
  • If approved, the refund will be processed within 5–10 business days.
  • Refunds are issued to the original payment method or as DivaFits wallet/store credit, based on customer preference.

6. Exchange Policy

  • Exchanges may be requested in place of refunds, subject to product availability.
  • If the replacement is of higher value, the customer must pay the price difference.
  • If the replacement is of lower value, the balance will be refunded or credited.
  • If an exchange item is unavailable, a refund will be processed instead.

7. Shipping Costs for Returns

  • If DivaFits is at fault (wrong item shipped, defective/damaged product): Return shipping will be free of charge.
  • If return is due to customer choice (wrong size, change of mind): Customer may bear the return shipping charges.
  • Original delivery charges are generally non-refundable unless DivaFits is responsible for the issue.

8. Order Cancellations

  • Before Dispatch: Orders may be canceled via your account for a full refund.
  • After Dispatch: Cancellations will be treated as returns under this Policy.
  • DivaFits reserves the right to cancel orders due to:
    • Out-of-stock items.
    • Payment or verification issues.
    • Fraudulent activity or misuse of offers.

Full refunds will be provided for company-initiated cancellations.

9. Damaged, Defective, or Incorrect Products

  • Customers must report issues within 48 hours of receiving delivery.
  • Evidence such as photos or unboxing videos may be required.
  • DivaFits will verify and arrange free return shipping, followed by a refund, exchange, or replacement.
  • For electronic items under warranty, customers may be directed to the manufacturer’s service centers.

10. Methods of Refund

Refunds may be processed through:

  1. Original Payment Method (credit/debit card, UPI, net banking, wallets).
  2. DivaFits Wallet/Store Credit (fastest option, usable for future purchases).
  3. Replacement/Exchange (if requested and stock is available).

Processing timelines may vary depending on the payment provider.

11. Bulk and Wholesale Orders

  • Returns/refunds for bulk or B2B purchases may be governed by separate agreements.
  • Special contracts with DivaFits override general refund conditions.

12. Prevention of Abuse

To ensure fairness, DivaFits monitors unusual return/refund activity. Abuse includes but is not limited to:

  • Repeated or excessive returns without valid reason.
  • False claims about defects or damage.
  • Misuse of promotional codes and discounts.

In such cases, DivaFits may reject requests, suspend accounts, or pursue legal remedies.